DX On-Prem Error transmitting Email via mail.ca.com
Article ID: 232769
Updated On:
Products
Issue/Introduction
Attempting to use DX APM On-Prem release 21.3.1 password reset function in DX Platform browser UI.
No error is reported in browser UI.
dxi-readserver log reports the below Exception:
[AsynchSendRequest,pool-34-thread-7] ERROR [] - TID[0|154750585|154750585|dxi-adminui-6b4d67f77c-:2:8120] 2751108: Error while transmitting Email to recipient(s) [email protected]: Mail server connection failed; nested exception is com.sun.mail.util.MailConnectException: Couldn't connect to host, port: mail.ca.com, 25; timeout 1000;
nested exception is:
java.net.UnknownHostException: mail.ca.com. Failed messages: com.sun.mail.util.MailConnectException: Couldn't connect to host, port: mail.ca.com, 25; timeout 1000;
nested exception is:
java.net.UnknownHostException: mail.ca.com
com.ca.emm.corejsvr.ExceptionWithNC: 2751108: Error while transmitting Email to recipient(s) [email protected]: Mail server connection failed; nested exception is com.sun.mail.util.MailConnectException: Couldn't connect to host, port: mail.ca.com, 25; timeout 1000;
nested exception is:
java.net.UnknownHostException: mail.ca.com. Failed messages: com.sun.mail.util.MailConnectException: Couldn't connect to host, port: mail.ca.com, 25; timeout 1000;
nested exception is:
java.net.UnknownHostException: mail.ca.com
at com.ca.emm.notify.engine.provider.SMTPProviderService$AsynchSendRequest.call(SMTPProviderService.java:453) [notify-engine-2.0.1.37.jar:?]
at com.ca.emm.notify.engine.provider.SMTPProviderService$AsynchSendRequest.call(SMTPProviderService.java:386) [notify-engine-2.0.1.37.jar:?]
at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_302]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_302]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_302]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_302]
Caused by: org.springframework.mail.MailSendException: Mail server connection failed; nested exception is com.sun.mail.util.MailConnectException: Couldn't connect to host, port: mail.ca.com, 25; timeout 1000;
nested exception is:
java.net.UnknownHostException: mail.ca.com. Failed messages: com.sun.mail.util.MailConnectException: Couldn't connect to host, port: mail.ca.com, 25; timeout 1000;
nested exception is:
java.net.UnknownHostException: mail.ca.com
at org.springframework.mail.javamail.JavaMailSenderImpl.doSend(JavaMailSenderImpl.java:448) ~[spring-context-support-5.3.10.jar:5.3.10]
at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:361) ~[spring-context-support-5.3.10.jar:5.3.10]
at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:356) ~[spring-context-support-5.3.10.jar:5.3.10]
at com.ca.emm.notify.engine.provider.SMTPProviderService$AsynchSendRequest.call(SMTPProviderService.java:438) ~[notify-engine-2.0.1.37.jar:?]
... 5 more
Caused by: com.sun.mail.util.MailConnectException: Couldn't connect to host, port: mail.ca.com, 25; timeout 1000
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2209) ~[javax.mail-1.6.2.jar:1.6.2]
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:740) ~[javax.mail-1.6.2.jar:1.6.2]
at javax.mail.Service.connect(Service.java:366) ~[javax.mail-1.6.2.jar:1.6.2]
at org.springframework.mail.javamail.JavaMailSenderImpl.connectTransport(JavaMailSenderImpl.java:518) ~[spring-context-support-5.3.10.jar:5.3.10]
at org.springframework.mail.javamail.JavaMailSenderImpl.doSend(JavaMailSenderImpl.java:437) ~[spring-context-support-5.3.10.jar:5.3.10]
at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:361) ~[spring-context-support-5.3.10.jar:5.3.10]
at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:356) ~[spring-context-support-5.3.10.jar:5.3.10]
at com.ca.emm.notify.engine.provider.SMTPProviderService$AsynchSendRequest.call(SMTPProviderService.java:438) ~[notify-engine-2.0.1.37.jar:?]
... 5 more
Caused by: java.net.UnknownHostException: mail.ca.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184) ~[?:1.8.0_302]
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392) ~[?:1.8.0_302]
at java.net.Socket.connect(Socket.java:607) ~[?:1.8.0_302]
at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:357) ~[javax.mail-1.6.2.jar:1.6.2]
at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:238) ~[javax.mail-1.6.2.jar:1.6.2]
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2175) ~[javax.mail-1.6.2.jar:1.6.2]
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:740) ~[javax.mail-1.6.2.jar:1.6.2]
at javax.mail.Service.connect(Service.java:366) ~[javax.mail-1.6.2.jar:1.6.2]
at org.springframework.mail.javamail.JavaMailSenderImpl.connectTransport(JavaMailSenderImpl.java:518) ~[spring-context-support-5.3.10.jar:5.3.10]
at org.springframework.mail.javamail.JavaMailSenderImpl.doSend(JavaMailSenderImpl.java:437) ~[spring-context-support-5.3.10.jar:5.3.10]
at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:361) ~[spring-context-support-5.3.10.jar:5.3.10]
at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:356) ~[spring-context-support-5.3.10.jar:5.3.10]
at com.ca.emm.notify.engine.provider.SMTPProviderService$AsynchSendRequest.call(SMTPProviderService.java:438) ~[notify-engine-2.0.1.37.jar:?]
... 5 more
Environment
Release : 21.3
Component : Integration with APM
Resolution
We did configure the mail server yesterday and test prior to submitting the case.
It appears there is some delay before the mail server configuration update is propagated to the service.
I tested again this morning and the email is was generated successfully using SSA mail server.
This case may now be closed.
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