ERROR: TCPIP CODE=0C4 REASON CODE=00000011 with AT-TLS and Web Viewer 12.1

Products

• Output Management Web Viewer

Issue/Introduction

Web Viewer displays a TCPIP CODE=0C4  REASON CODE=00000011 attempting to access the Viewer through a 'secure' AT-TLS port connection while using embedded Tomcat.

Environment

Release : 12.1

Component : Web Viewer 12.1

CCS Tomcat 

Cause

Web Viewer 12.1 with embedded Tomcat does not support AT-TLS

Resolution

Web Viewer 12.1 with embedded Tomcat does not support AT-TLS.

If you would like to use the Common Services Tomcat instead of the embedded Tomcat, it can be configured to use AT-TLS:

See online documentation: Optional: Change the CCS Apache Tomcat Region to Non Secure for ATTLS

Instructions for installing CSS Tomcat are here: Deploy and Configure CSS Tomcat.