Capture Web-isolation side HAR file

Products

• Web Isolation Cloud
• Web Isolation

Issue/Introduction

Use the following procedure to collect server-side(right-side) HAR file.

Cause

As a part of troubleshooting Web Isolation issues you may be instructed by Technical Support Engineer to collect server-side network trace (HAR).

This trace captures traffic between TIE and OCS.

Resolution

To capture server-side HAR file using the developer tool please refer below steps:

• Go to Isolation Management Console:
  • Go to: Profiles → Application Data Protection → Update
  • Check the “Open developers tools remotely”
  • Push Settings

• In the browser:
  • Open “Advanced Options” - Ctrl + q
  • Click on “Remote Developer Tools”
  • A popup should open with the remote dev tools
  • Clear any existing Network Trace
  • Make sure that "Preserve log" and "Disable cache" is selected

 

Additional Information

As we are unable to save the HAR file, please do "right-click" à Copy à Copy all as HAR.