SOI UHD connector upgrade: SNOW sending multiple stale updates

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

I've completed the upgrade of the UHD connector  (1.2.1) and now it seems that the SOI-SNOW integration piece is updating old incidents multiple times.  Over 500+ emails in the last few hours.

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

1) Stop SOI Application Service 
2) Set property "SOI_HELPDESK_UPDATE" to false in "helpdesk.properties" file 
3) Start SOI Application Service