Unable to start TDM Portal after applying patch TDMWeb-4.9.402.0.zip

Products

• CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

The TDM Portal was not starting properly.

Start TDM Portal service and could see it is running, but unable to log into it from the Browser.

Reviewed the catalina log file located in the D:\Program File\CA\CA Test Data Manager Portal\tomcat\logs folder and could see this error:

 

The application.properties parameter for the keystore path was corrupt. 
 
Had performed a TDM Portal upgrade using TDMWeb-4.9.402.0.zip.  After the upgrade, the keystore path lin application.properties file looks like: tdmweb.keystorePath="D:Program FilesCACA Test Data Manager Portaljrelibsecuritykeystore.pkcs12"
 
All of the slashes have been removed.

Environment

Release : 4.9.402.0

Component : CA Test Data Manager - Test Data on Demand

Cause

Bad patch.

Resolution

Issue resolved by putting in the slashes, tdmweb.keystorePath="D:/Program Files/CA/CA Test Data Manager Portal/jre/lib/security/keystore.pkcs12 of the application.properties file.

 

The Portal started properly.