Unkown error encountered on OCR submit request.

Products

• Data Loss Prevention

Issue/Introduction

Type	Severe		Time	Dec 20, 2021 10:06:50 PM
Server or Detector	ServerName - PROD - Email - XXXXXXX			XXXXXXXXXXX

 

Message
Code	4804
Summary	An Unknown error encountered
Detail	OcrRequestId: [4054e56e-9184-411c-a64e-f8aakkjgdbe13a] Unkown error encountered on OCR submit request. Connect to XXXXXXXXXX failed: connect timed out

 

Environment

Release : 15.8+

Component :OCR/Email Prevent

Cause

Network connectivity issues

Resolution

This issue likely indicates network connectivity issues. In many cases, this issue is seen during or after network patching time-frames. If OCR servers are being hosted in a different datacenter, double check any proxies or routes between the DLP detection server and OCR servers.