UIM 20.4 Upgrade Failed - 14% Analyzing database for upgrade - Error: "The server selected protocol version TLS10 is not accepted by client preferences [TLS12]"

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

This technical article documents an issue faced when upgrading from UIM 20.3.3 to UIM 20.4. 

Symptoms of the issue: 

1. Install / Upgrade Wizard presents the following error: 

2. Uimserver_ia_install.log (C:\tmp\ca_uim) displays the following error: 

2021-12-22 11:49:15,679 DEBUG impl.UIMServerMcsDatabaseCheckController:checkMcsDuplicatesExist:205 [SwingWorker-pool-1-thread-3]  - Database error occurred: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "The server selected protocol version TLS10 is not accepted by client preferences [TLS12]". ClientConnectionId:140c6c20-4cfc-4f56-977f-2d76d018ba5a
2021-12-22 11:49:15,680 INFO  impl.UIMServerMcsDatabaseCheckController:checkMcsDuplicatesExist:211 [SwingWorker-pool-1-thread-3]  - Executing Finally for MCS Check
2021-12-22 11:49:15,680 INFO  impl.UIMServerUpgradePreparationPanel:notifyStepComplete:151 [SwingWorker-pool-1-thread-3]  - step complete: counter: 2
2022-01-05 08:58:00,057 ERROR impl.UIMServerUpgradePreparationPanel$UpgradePreparationSwingWorkerThread:doInBackground:279 [SwingWorker-pool-1-thread-3]  - Exception caught during validation checks.
(1) error, The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "The server selected protocol version TLS10 is not accepted by client preferences [TLS12]". ClientConnectionId:140c6c20-4cfc-4f56-977f-2d76d018ba5a
 at com.nimsoft.install.uimserver.action.impl.UIMServerUpgradePreparationController.analyzeDatabaseForUpgrade(UIMServerUpgradePreparationController.java:769)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:498)
 at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:532)
 at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:516)
 at com.nimsoft.install.uimserver.action.impl.UIMServerUpgradePreparationController.doConfigure(UIMServerUpgradePreparationController.java:152)
 at com.nimsoft.install.uimserver.panel.impl.UIMServerUpgradePreparationPanel$UpgradePreparationSwingWorkerThread.doInBackground(UIMServerUpgradePreparationPanel.java:268)
 at com.nimsoft.install.uimserver.panel.impl.UIMServerUpgradePreparationPanel$UpgradePreparationSwingWorkerThread.doInBackground(UIMServerUpgradePreparationPanel.java:245)
 at javax.swing.SwingWorker$1.call(SwingWorker.java:295)
 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
 at javax.swing.SwingWorker.run(SwingWorker.java:334)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
 at java.lang.Thread.run(Thread.java:748)
SHUTDOWN REQUESTED
(X) commiting registry
(X) shutting down service manager
(X) cleaning up temporary directories
Exiting with exit code: 1000
8. final log file name=C:\Program Files (x86)\Nimsoft\_ca_uimserver_installation\Logs\DX_Unified_Infrastructure_Management_Install_01_05_2022_08_58_04.log
cleanUp()
calling cleanUpWin32()

Environment

• UIM 20.3.3 upgrade to UIM 20.4
• Database server details: MS SQL Server 2014, O/S Windows Server 2012 R2
• UIM primary hub server details: Windows Server 2012 R2

Resolution

1. Installed the latest Windows updates / patches to both UIM Database server and UIM Primary hub server. 
2. Upgrade the MSSQL Server to 2014 Service Pack 3 (SP3): https://www.microsoft.com/en-us/download/details.aspx?id=57474