When starting the CA Access Gateway (SPS), the Apache process doesn't
start properly. No process listens to the port 80. CA Access Gateway
(SPS) reports error :
[Fri Nov 05 09:01:53.215254 2021] [jk:emerg]
[pid 1820113:tid 140174192141760] Initializing shm:application/x-tex-tfm.1820113 errno=2.
Unable to start due to shared memory failure.
[Tue Dec 21 08:56:46.543517 2021] [jk:error] [pid 3539570] [Tue Dec 21 08:56:46.543 2021]
[3539570:140544702113216] [debug] jk_shm_close::jk_shm.c (744):
Closed shared memory /opt/CA/secure-proxy/httpd/logs/jk-runtime-status.3539570 childs=1
Commenting out the "User <service-account>" line in the httpd.conf
make the httpd service to start properly. But the process uses root as
account which cause a security risk.
CA Access Gateway (SPS) 12.8SP5 on RedHat 8;
- httpd.conf :
- Running grep command :
# grep myserviceuser /etc/passwd
returns nothing, as the user myserviceuser isn't defined in
- Modifying the httpd.conf to have user nobody instead of
myserviceuser makes the httpd process to start fine;
- In order to solve this issue, add the user myserviceuser to the
/etc/passwd file or configure the httpd.conf file with a User
which is already in the /etc/passwd file;