Applications Manager installation stuck at "Press return to continue" message

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Applications Manager installation may throw the following message. Once Enter/Return is pressed, the same message is returned and the cycle continues indefinitely. 

Press return to continue?

USERNAME         PROCESS
------------------------------ ---------------------
PROGRAM         MACHINE    cnt
----------------------------- ------------------------- ----
AMUSER          1234
JDBC Thin Client       AMTESTMachine    1

Environment

Release : 9.x

Component : APPLICATIONS MANAGER

Resolution

Before Applications Manager's installation progresses to making sql updates to the database, it checks to see if there are other active DB connections to the Applications Manager database.

The above message is a list of connections that are found to be active. For the installation to continue, press enter once the listed connection(s) needs to be stopped or killed.

If the connection can not be found and stopped/killed, simply restarting the Applications Manager database will ensure that no connections are active and installation can progress or restarted.