DX SaaS Agents Issue: JAVA : 21.6 : Host Access application unable to connect to SaaS

Products

• DX SaaS

Issue/Introduction

We have enabled Host access application with DX APM SaaS Java Agent v21.6, the agent is unable to connect to cloud proxy. From agent logs I see the below error.

[VERBOSE] [IntroscopeAgent.Agent] Loaded Socket Factory Class: com.wily.isengard.client.transport.websocket.WebSocketFactory

[VERBOSE] [IntroscopeAgent.Agent] Loaded Socket Factory Class: com.wily.isengard.client.transport.websocket.SSLWebSocketFactory
[ERROR] [IntroscopeAgent.Agent] An error occurred while trying to connect to the Introscope Enterprise Manager.
[VERBOSE] [IntroscopeAgent.Agent]

java.lang.IllegalArgumentException: key can't be empty
        at java.lang.System.checkKey(System.java:841)
        at java.lang.System.getProperty(System.java:714)
        at com.wily.util.properties.IndexedProperties.getProperty(IndexedProperties.java:514)
        at com.wily.util.properties.IndexedProperties$2.getValue(IndexedProperties.java:240)
        at java.util.Hashtable.putAll(Hashtable.java:524)
        at com.wily.util.properties.MultiPropertyKeyAdapter.<init>(MultiPropertyKeyAdapter.java:53)
        at com.wily.introscope.agent.enterprise.FailoverPolicyFactory.translateToIsengardProperties(FailoverPolicyFactory.java:441)
        at com.wily.introscope.agent.enterprise.FailoverPolicyFactory.<init>(FailoverPolicyFactory.java:128)
        at com.wily.introscope.agent.enterprise.FailoverPolicyFactory.<init>(FailoverPolicyFactory.java:96)
        at com.wily.introscope.agent.enterprise.EnterpriseAgent.getIsengardFailoverPolicy(EnterpriseAgent.java:1370)
        at com.wily.introscope.agent.enterprise.EnterpriseAgent.initIsengard(EnterpriseAgent.java:785)
        at com.wily.introscope.agent.enterprise.EnterpriseAgent.access$2(EnterpriseAgent.java:777)
        at com.wily.introscope.agent.enterprise.EnterpriseAgent$InitIsengardService.doStartService(EnterpriseAgent.java:765)
        at com.wily.introscope.agent.service.ASimpleService.IAgentService_startService(ASimpleService.java:39)
        at com.wily.introscope.agent.service.ServiceAdministrator$ServiceInitializer.startService(ServiceAdministrator.java:554)
        at com.wily.introscope.agent.service.ServiceAdministrator.registerServiceSync(ServiceAdministrator.java:316)
        at com.wily.introscope.agent.enterprise.EnterpriseAgent.startIsengard(EnterpriseAgent.java:428)
        at com.wily.introscope.agent.enterprise.EnterpriseAgent.doPostAgentNamingInitialization(EnterpriseAgent.java:475)
        at com.wily.introscope.agent.ACommonAgent.setAgentName(ACommonAgent.java:1463)
        at com.wily.introscope.agent.enterprise.EnterpriseAgentNamingPolicy.setAgentName(EnterpriseAgentNamingPolicy.java:226)
        at com.wily.introscope.agent.enterprise.EnterpriseAgentNamingPolicy.access$5(EnterpriseAgentNamingPolicy.java:195)
        at com.wily.introscope.agent.enterprise.EnterpriseAgentNamingPolicy$InitialAgentNamingBehavior.ITimestampedRunnable_execute(EnterpriseAgentNamingPolicy.java:62
1)
        at com.wily.util.heartbeat.IntervalHeartbeat$BehaviorNode.execute(IntervalHeartbeat.java:972)
        at com.wily.util.heartbeat.IntervalHeartbeat.executeNextBehaviorAndCalculateSleepTime(IntervalHeartbeat.java:491)
        at com.wily.util.heartbeat.IntervalHeartbeat.access$2(IntervalHeartbeat.java:445)
        at com.wily.util.heartbeat.IntervalHeartbeat$HeartbeatRunnable.run(IntervalHeartbeat.java:668)
        at java.lang.Thread.run(Thread.java:748)

 

Environment

Release : SAAS

Component :

Cause

Misconfiguration 

Resolution

Identified that the Agent autonaming property was the culprit and disabled the same.

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# Changing this property requires restarting the Monitored Process
introscope.agent.agentAutoNamingEnabled=false

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Agent is reporting fine to DX APM SaaS.