Wrong Expiration date on WSS tenant
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Wrong Expiration date on WSS tenant

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Article ID: 232429

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Tenant expiration date is down as Jan 17 2022 when tenant expiration is later in the year

WSS Portal Account configuration -> Products and Licensing showing incorrect expiration date for WSS licenses

SS admin getting warning that WSS license expiring pre-maturely

The support portal confirms that the original expiration date is logged and not the January 17 date.

Cause

Database modification end of Dec '21 modified some WSS expiration dates. This is cosmetic in nature and would not have impacted any users

Resolution

WSS operations team modified database to correct tenant expiration date from Jan 17 '22 to reflect the original and correct expiration date.