SAP Agent failing to start | Can't find dependent libraries

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

We are getting the following error when attempting to start up the SAP agents from the ServiceManagerDialog and/or client 0

java.lang.ExceptionInInitializerError: JCo initialization failed with java.lang.UnsatisfiedLinkError: E:\Automic\Agents\SAP_800_ECQ\bin\sapjco3.dll: Can't find dependent libraries
 at com.sap.conn.jco.rt.Middleware.<clinit>(Middleware.java:87)
 at com.sap.conn.jco.rt.JCoRuntime.setMiddlewarePropertyValue(JCoRuntime.java:1726)
 at com.sap.conn.jco.rt.DefaultJCoRuntime.initialize(DefaultJCoRuntime.java:94)
 at com.sap.conn.jco.rt.JCoRuntimeFactory.<clinit>(JCoRuntimeFactory.java:23)
 at com.sap.conn.jco.rt.RuntimeEnvironment.<init>(RuntimeEnvironment.java:44)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
 at java.lang.reflect.Constructor.newInstance(Unknown Source)
 at java.lang.Class.newInstance(Unknown Source)
 at com.sap.conn.jco.ext.Environment.getInstance(Environment.java:166)
 at com.sap.conn.jco.ext.Environment.registerDestinationDataProvider(Environment.java:310)
 at com.uc4.ex.sap.UCXJR3X.afterExecutorLogon(UCXJR3X.java:172)
 at com.uc4.ex.ExecutorLifecycle.logonCompleted(ExecutorLifecycle.java:495)
 at com.uc4.ex.MessageDispatcher$1.run(MessageDispatcher.java:374)
 at com.uc4.ex.ThreadPool$RunnableDecorator.run(ThreadPool.java:53)
 at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
 at java.util.concurrent.FutureTask.run(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)

Environment

Release : 12.3.x

Component : Automic Workload Automation

Sub Component : SAP Agent

Cause

Visual Studio 2013 C/C++ runtime libraries missing.

Resolution

Install Visual Studio 2013 C/C++ 

https://wiki.scn.sap.com/wiki/pages/viewpage.action?pageId=551387831