XOG error updating a user: element "User" is missing "externalId" attribute

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When updating users in Clarity via XOG, the update operation fails with the following error:

<ErrorInformation>
    <Severity>FATAL</Severity>
<Description>[Error] :1:1: element "User" is missing "externalId" attribute

How can we overcome the error?

Cause

The externalId is required and missing on the XML file used to XOG update users

Resolution

If the tag is added to the XML file used to update users the operation succeeds

Looking to the nikuxog_user.xsd file you see the attribute is marked as required:

<xs:attribute name="externalId" type="xs:string" use="required"/>