Getting delay in delivery for some email profiles
search cancel

Getting delay in delivery for some email profiles

book

Article ID: 232383

calendar_today

Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We are getting a delay in delivery for some email profiles.

Environment

  • UIM 20.3 or higher
  • emailgtw v2.84

Resolution

Please follow the steps below.

Via Raw configure mode, change the following parameter values in the emailgtw probe:

    1. Under the setup section, change bypass_lookup = yes (if the key is not present, just add a new key and value)

    2. Deactivate emailgtw

    3. Activate emailgtw

    4. Try to recreate the issue

    5. Confirm no further delays in email delivery