"WSS agent is not fully loaded" error reported on MacOS Monterrey 12.0 WSS Agent host

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

User running WSS Agent 7.5.1 on MAC OS Monterey (Version 12.0)

When WSS Agent connects to the service, the following error  is reported on the WSS Agent console: "WSS agent is not fully loaded"

Users cannot access web sites as the WSS Agent fails to connect to Cloud SWG pop.

The MacOS system logs reports:

nesessionmanager: [com.apple.networkextension:] com.symantec.wssa.ui[446]: Tearing down XPC connection due to setup error: Error Domain=NEAgentErrorDomain Code=2 "(null)"

where [446] will change with different hosts.

Environment

MacOS 12.x

WSS Agent 7.5.1

Resolution

macOS Monterey is fully supported on WSS Agent 8.1.x and above [1].

Upgrade the WSS Agent 8.1.x or above to resolve the issue.

Additional Information

[1] https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/web-security-service/help/conn-matrix/conn-about-wssa/conn-wssa-macos.html