Command fails with error Local length mismatch

Products

• CA Automic Dollar Universe

Issue/Introduction

A command "uxlstque" is launched for each of the queues defined in a node sequentially and randomly it fails producing the errors below:

|ERROR|X|DQM|pid=19793.1571459| kTrtAuthRequest           | Local length mismatch 0 (0 / 256, 256)
|ERROR|X|DQM|pid=19793.1571459| k_select_accept_aut       | kTrtAuthRequest in error [-1]
|ERROR|X|DQM|pid=19793.1571459| u_dqm_cli_thread_trt      | new client authentication failed: Authentication error
|ERROR|X|IO |pid=19766.40| k_handshakeAuthent        | authentication to []/[nodename] failed, status [3]
|ERROR|X|IO |pid=19766.40| owls_connect_auth         | k_connect_auth_timeout(nodename/DQM) returns error [300]
|ERROR|X|IO |pid=19766.40| o_callsrv_connect_r       | Connection error 0 [Authentication error]
|ERROR|X|shq|pid=7961.1| owls_cmd_return           | Can not connect to server. Error!

Next time the script runs ( every 10 minutes), it works fine and cause no errors, what could be the cause?

Environment

Release : 6.10

Component : DOLLAR UNIVERSE

Cause

Unknown

Resolution

Workaround:

Relaunch the command that failed, this time it should work.

Solution:

Since the issue could not be reproduced at will, we would need to capture an occurrence with the trace NETWORK set in the Main Log Level, to do so, please launch the following from the bin folder after having loaded the dollar universe environment:

unisetvar U_LOG_LEVEL 0,NETWORK

If the issue occurs again, please open a case with the universe.log containing these traces for a reproduction and the script being used.