RVI Collect Task in error for vcenter - Permission to perform this operation was denied

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Asset Management

Issue/Introduction

In TRC_AMAGENT_*.log following error appears :

amagent|SVCSPECS.CPP|000562|ERROR  | The return code: 1 of amvminvux.exe "HostType=4" "HostTypeStr=VMware vCenter Server" "HostName=xyz.abc.intranet" "HostSerial=" "ServiceURL=https://xyz.abc.intranet/sdk" "[email protected]" "Datacenters=" "Clusters=" "Hosts=" "DatacentersInclude=1" "ClustersInclude=1" "HostsInclude=1" "Password=xxxxxxxxxxxxxxxxxx" "KeyLocation=" "Enabled=1" indicates an error

 

In TRC_UAM_AMVMINVUX_0.log following error appears :

amvminvux|esxapi.cpp|000270|ERROR  | esxapi::Login: SOAP 1.1 fault: "":ServerFaultCode [no subcode]
"Permission to perform this operation was denied."
Detail: 

amvminvux|esxapi.cpp|000104|ERROR  | esxapi::init: Failed to login with username [email protected]
amvminvux|AMInventoryESX.cpp|000153|ERROR  | esx init failed (url=https://xyz.abc.intranet/sdk): 1

Environment

Client Automation - Any Versions

Resolution

Check if user defined in RVI Collect task has enough rights to connect on Vcenter. ([email protected] in example above).

 

Check if this user is locked or not or if its password has expired.