VIP Enterprise Gateway - Unable to login VIP Enterprise Gateway console after service is started

Products

• VIP Service

Issue/Introduction

The VIP Enterprise Gateway console returns HTTP 503. Service Unavailable error. This is after server restarts, stop/start service, and restarting service many times.

Environment

Release : 1.0

Component : Enterprise Gateway

OS- Windows

Cause

VIP EG Console Web Portal or service has become corrupted.

Resolution

Please follow the below steps-

1. Ensure the "Symantec VIP Enterprise Gateway" service is stopped (For Windows: services.msc)
2. Browse to: '<VIP_Enterprise_Gateway>\server\work' folder
3. Delete any 'Jetty' folder/files
4. Restart the "Symantec VIP Enterprise Gateway" service
5. Test logon again