Unable to login VIP Enterprise Gateway console after service is started

Products

• VIP Service

Issue/Introduction

The VIP Enterprise Gateway console returns HTTP 503. Service Unavailable error.
This is after server restarts, stop/start service, and restarting service many times.

Environment

Component: VIP Enterprise Gateway
OS: Windows

Cause

VIP EG Console Web Portal or service has become corrupted.

Resolution

Please follow the below steps-

1. Ensure the 'Symantec VIP Enterprise Gateway' service is stopped.
   (for Windows, run 'services.msc' command)
   
   
   
   
2. Browse to <VIP_Enterprise_Gateway>\server\work folder
3. Delete any Jetty folder/files
4. Restart the 'Symantec VIP Enterprise Gateway' service
5. Test logon again