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SEPM Enrollment to Cloud Sync is Failing to Complete


Article ID: 232183


Updated On:


Endpoint Protection Endpoint Security


You enroll your Symantec Endpoint Protection Manager to the Cloud and the Sync devices and groups are pending for infinite time

ICDM (Cloud Console): You will see that the SEPM is syncing but no groups or devices are added.

SEPM: Under SEPM -> Clients The sync is ongoing but it never ends.


Symantec Endpoint Protection Manager

Symantec Endpoint Security (ICDm)


Under C:\Program Files\Symantec Endpoint Protection Cloud Hub\log .Uploader.log you will see:

== curl(Info): schannel: next InitializeSecurityContext failed: Unknown error (0x80092013) - The revocation function was unable to check revocation because the revocation server was offline.


In order to verify the certificate, the SEPM would need to be able to connect to either of these two addresses:

[1]CRL Distribution Point

     Distribution Point Name:

          Full Name:


[2]CRL Distribution Point

     Distribution Point Name:

          Full Name: