Spectrum 22.2.x\23.3.x upgrade failing during pre-installation routine with "** Error: Unable to interpret installation command"

Products

• CA Spectrum

Issue/Introduction

** Error: Unable to interpret installation command
Install-Tools/preinst_engine: line 311: cd: /home/spectrum: No such file or directory
Installation Exiting:   <DATE>
cat: .timing: No such file or directory

     10 [main] sh 4344 E:\win32app\Spectrum\NT-Tools\SRE\bin\sh.exe: *** fatal error in forked process - WFSO timed out after longjmp
  13174 [main] sh 4344 cygwin_exception::open_stackdumpfile: Dumping stack trace to sh.exe.stackdump

Environment

Release: 22.2.x, 23.3.x

Component: SPECTRUM INSTALLATION

Cause

• Anti-Virus Software
• Carbon Black has been confirmed to cause these types of issues.
• SentinelOne has been confirmed to cause of these types of issues.
• Trellix End Point Security Agent has been confirmed to cause these types of issues.

Resolution

• Disable Anti Virus software (or exclude SPECROOT) and re-run the upgrade.
• Uninstall SentinelOne temporarily to re-run the upgrade.

Additional Information