Spectrum 21.2.6 upgrade failing during pre-installation routine with "Install-Tools/preinst_engine: line 311: cd: /home/spectrum: No such file or directory"

Products

• CA Spectrum

Issue/Introduction

** Error: Unable to interpret installation command
Install-Tools/preinst_engine: line 311: cd: /home/spectrum: No such file or directory
Installation Exiting:   <DATE>
cat: .timing: No such file or directory

Environment

Release : 21.2.x

Component : SPECTRUM INSTALLATION

Cause

• Anti-Virus Software
• Carbon Black has been confirmed to cause these types of issues.

Resolution

• Disable Anti Virus software (or exclude SPECROOT) and re-run the upgrade.

Additional Information