UIM 20.4 upgrade failing at ade probe configuration

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

20.4 upgrade from 20.3.3 fails at automatic deployment engine probe configuration, with these errors in the UIM installation logs:

 

2022-01-11 11:11:11,014 DEBUG probe.AdeController:distributePackageSynchronous:119 [Thread-39] - deploy_probe request sent for pkg: data_engine, version: null 2022-01-11 11:11:16,015 DEBUG probe.AdeController:distributePackageSynchronous:138 [Thread-39] - Sending getPackageDistributionStatus. 

2022-01-11 11:11:16,015 DEBUG pds.PDSController:sendPDSWithAddr:133 [Thread-39] - Sending 'get_status' with sid: eg..., timeout: 120000

 2022-01-11 11:11:17,130 ERROR impl.UIMServerConfigureController:run:478 [Thread-39] - NimException caught (80) Session error, Unable to open a client session for X.X.X.X:48033: Connection refused: connect at com.nimsoft.nimbus.NimNamedClientSession.<init>(NimNamedClientSession.java:37)

Environment

• Release: 20.3
• Component: ADE
• automated_deployment_engine 20.41
• data_engine 20.40

Cause

• Corruption in the folder

Resolution

1. Make sure that the Nimsoft Service is running in the Primary Hub

2. Delete automated_deployment_engine probe

3. Go into /Nimsoft/probes/service/automated_deployment_engine/

4. Backup this folder to your desktop 

5. Delete the /automated_deployment_engine folder

6. Deploy the ADEv 20.42 from the local archive (note that this release includes Apache log4j library version 2.17.0)

7. Activate ADE

8. Check the ADE log to make sure it has no errors

9. Make sure to delete ADE versions newer than v20.42. If newer versions are left, 20.42 will be overwritten and the issue will continue.

10. Rerun the install