Process not launching from Grid view in New UI when in group by mode

Products

• Clarity PPM On Premise

Issue/Introduction

We have created a custom attribute that is automatically updated when a change is made to one or two specific attributes on a project record.  In the grid view, if we make a change we can hit F5 and we can see the change in the custom attribute as the associated process was launched successfully.

The issue lies when making a change in the grid view when grouping is used. If we change a value, we are presented with the text “Subtotals have changed” and a button “Refresh”.  If you press the button the subtotals are refreshed and updated, yet our custom attribute is not.  We still have to hit the F5 key to do an update to see the updated value in the custom attribute.

Our question is: when the Refresh button is pressed in the grouped grid view, does it only update the aggregated totals and does not launch any enabled processes on an attribute?

 

Environment

Release : 15.8.1

Component : CLARITY BUSINESS PROCESS MANAGEMENT

Resolution

When the Refresh button is pressed in the grouped grid view it does update the value and corresponding the aggregated totals and process is lauched but user stills needs to press F5 to refetch the values from the database so they can see updated values after process completed.