Interface graphs stop showing data after upgrade even though Poller is working

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Interfaces stopped polling after upgrade from 21.2.1 to 21.2.5. Pollers were not upgraded and were restarted.  

Error on the DC 
2022-01-06 14:48:10,3512022-01-06 14:48:10,351 | ERROR | ExceptionLog | A NEW application exception occurred (Key=84d520d0647d76a701ced68c0d44eb33b55cef0f) : com.ca.im.core.datamodel.telemetry.GatewayStatus cannot be found by com.ca.im.item-repository.impl_21.2.1.RELEASE-123 | (ExceptionLogger.java:99) 
java.lang.ClassNotFoundException: com.ca.im.core.datamodel.telemetry.GatewayStatus cannot be found by com.ca.im.item-repository.impl_21.2.1.RELEASE-123

Error on the DA
2022-01-06 14:44:03,6692022-01-06 14:44:03,669 | ERROR | ExceptionLog | An existing application exception RECURRED (Key=71f23a0ce433db6a632c681dc22e5fb9ce511fb4), Recurrence count=4 : TooBigListener caught exception, asyncRequest: AsyncSnmp4jRequest [request=Snmp4jRequest [target=CommunityTarget[address=10.28.227.217/161,version=1,timeout=3000,retries=2,securityLevel=1,securityModel=1,securityName=kXFE5yeUAOpzbaY7DCpn,preferredTransports=null], pdu=GETNEXT[requestID=1962274580, errorStatus=Success(0), errorIndex=0, VBS[1.3.6.1.2.1.1.3 = Null]]],
 [email protected]f695d3,
 userObject=SnmpV1Profile [rank=3, [email protected] - SNMPV2c, name=default-MSO - SNMPV2c, profileItemID=123427163, useForWrite=false, rank=3, [email protected] - SNMPV2c, name=default-MSO - SNMPV2c, profileItemID=123427163, useForWrite=falseagentPort=161, contextName=null, timeout=3000, retryCount=2, ]]
, original responseEvent: ResponseEvent [source=Snmp, address=null, request=GETNEXT[requestID=1962274580, errorStatus=Success(0), errorIndex=0, VBS[1.3.6.1.2.1.1.3 = Null]], response=null, userObject=SnmpV1Profile [rank=3, [email protected] - SNMPV2c, name=default-MSO - SNMPV2c, profileItemID=123427163, useForWrite=false, rank=3, [email protected] - SNMPV2c, name=default-MSO - SNMPV2c, profileItemID=123427163, useForWrite=falseagentPort=161, contextName=null, timeout=3000, retryCount=2, ], error=null] : service proxy has been destroyed | (ExceptionLogger.java:104) 
2022-01-06 14:48:09,9562022-01-06 14:48:09,956 | ERROR | ExceptionLog | A NEW application exception occurred (Key=2720208f023b1a00289c6868c54b7ee4ce9c8a1a) : Error parsing data model XML: <?xml version="1.0" encoding="UTF-8"?>
<DataModel namespace="http://im.ca.com/normalizer" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="IMDBCertificationFacet.xsd"><FacetType name="NormalizedPortInfo" highLevel="false" descriptorClass="com.ca.im.core.datamodel.certs.NormalizedFacetDescriptorImpl"><FacetOf namespace="http://im.ca.com/core" name="Item" /><Attribute name="PortReconfig" type="String" keyed="false" list="false" persistent="false" cached="false" external="true" clearable="false" /><Attribute name="SourceFacetTypes" type="QName" keyed="false" list="true" persistent="false" cached="true" external="false" clearable="false" /> ... 
     <ReconciledMetricFamily name="{http://im.ca.com/normalizer}NormalizedVirtualInterfaceInfo" isDominatingMF="false">
     <MatchAlgorithms>
       <BestOfMatch leastMatchCount="1">
            <MatchAttribute name="{http://im.ca.com/core}Item.Name" required="true" matchAll="false" />
            <MatchAttribute name="{http://im.ca.com/inventory}DeviceComponent.IndexList" matchAll="true" required="false" />
          </BestOfMatch>
     </MatchAlgorithms>
      </ReconciledMetricFamily>
      <ReconciledMetricFamily name="{http://im.ca.com/normalizer}NormalizedGnmiPortInfo" isDominatingMF="false">
        <MatchAlgorithms>
          <ExactMatch>
            <MatchAttribute name="{http://im.ca.com/inventory}DeviceComponent.IndexList" required="false" matchAll="false" />
          </ExactMatch>
          <ExactMatch>
            <MatchAttribute name="{http://im.ca.com/core}Item.Name" required="false" matchAll="false" />
          </ExactMatch>
        </MatchAlgorithms>
      </ReconciledMetricFamily>
    </CrossingMFReconciliation></FacetType></DataModel>
 : Error on line 884: cvc-complex-type.2.4.d: Invalid content was found starting with element 'ReconciledMetricFamily'. No child element is expected at this point. | (ExceptionLogger.java:99) 
org.jdom.input.JDOMParseException: Error on line 884: cvc-complex-type.2.4.d: Invalid content was found starting with element 'ReconciledMetricFamily'. No child element is expected at this point.
 at org.jdom.input.SAXBuilder.build(SAXBuilder.java:468)[116:com.springsource.org.jdom:1.0.0]
 at org.jdom.input.SAXBuilder.build(SAXBuilder.java:770)[116:com.springsource.org.jdom:1.0.0]

 

Environment

DX NetOps CAPM Release : 21.2

Component : Upgrade 

Resolution

There is a compatibility issue with some of the vendor certifications between 21.2.1 and 21.2.5 and restarting the DC after the upgrade exposed that incompatibility. Upgrading the pollers to the current version installed on the DA will correct this issue.