SOI Manager not coming online
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SOI Manager not coming online


Article ID: 231915


Updated On:


CA Service Operations Insight (SOI)


SOI Down tried to install patch 4.2C1 and 4.2C2 didn't work. Went back to previous snap shot SOI did not come back up. 


Release : 4.2

Component : Service Operations Insight (SOI) Manager


The SOI Manager was not coming online due to a problem connecting to the SOI Database.

We see the following error in the soimgr-debug.log when it starts up...


2022-01-10 10:52:00,051 INFO  [ServletInit] ?.?(?)  - Manager initialization failed [count=992]. Will try again after 15 seconds.
2022-01-10 10:52:15,958 INFO  [SOICAT] ?.?(?)  - resourceBundleLoc=registry:///topology/logical/tenant0/usmschema/localization/
2022-01-10 10:52:15,958 INFO  [SOICAT] ?.?(?)  - resourceBundle=usmresource
2022-01-10 10:52:17,111 ERROR [SOICAT] ps.PersistentStorageWrapper$  - Cannot establish Catalyst PersistenceService reference. org.apache.commons.dbcp.SQLNestedException: Cannot load JDBC driver class ''
Caused by: org.apache.commons.dbcp.SQLNestedException: Cannot load JDBC driver class ''
 at org.apache.commons.dbcp.BasicDataSource.createDataSource(
 at org.apache.commons.dbcp.BasicDataSource.getConnection(
 ... 2 more
Caused by: java.lang.ClassNotFoundException:
 at java.lang.ClassLoader.loadClass(
 at java.lang.ClassLoader.loadClass(
 at java.lang.Class.forName0(Native Method)
 at java.lang.Class.forName(
 at org.apache.commons.dbcp.BasicDataSource.createDataSource(
 ... 4 more


Since customer already reverted back, we went ahead and install CU2, afterward the SOI Manager came online without errors.