VIP Enterprise Gateway LiveUpdate patch for 9.9.1

Products

• VIP Service

Issue/Introduction

VIP Enterprise Gateway LiveUpdate from 9.9.1 to the latest version displays a yes message and prevents the update:

 

 

Environment

VIP Enterprise Gateway 9.9.1

OS: Windows and Linux

Cause

A vipconsole.war update is necessary before the LiveUpdate to the latest version can be applied. 

Resolution

Note: This patch applies only to VIP EG v.9.9.1 Windows and Linux installations that encounter the message during LiveUpdate. VIP EG v.9.9.0 and earlier are not affected. 

1. Download the attached vipconsole_1641830905554.zip onto the server and unzip to a temporary folder. Zip password is gateway991
2. Stop all Symantec VIP EG services from Windows or Linux services.
3. Navigate to <EG install path>/server/work/, then delete the jetty-0.0.0.0-8232-vipconsole.war-_vipegconsole-any- folder (actual folder name may vary slightly)
4. Navigate to <EG install path>/server/webapps, then rename the existing vipconsole.war to vipconsole.old.
5. Copy the extracted vipconsole.war into this folder.
6. Start the Symantec VIP Enterprise Gateway service.
7. Log in to the VIP EG console and launch the LiveUpdate process.
8. After the upgrade is complete, log in to the VIP EG console and start the other VIP services. 

Additional Information

VIP Enterprise Gateway 9.9.x is no longer supported as of January 31, 2025. The EOS announcement can be found here. Please visit the upgrade path guide for more information on upgrading to a supported release.