Multiple Versions of Access Gateway ( Secure Proxy Server ) in the "uninstall or change a Program" Wizard - Post upgrade from Version 12.8 to 12.8 SP06
Article ID: 231845
Updated On:
Products
Issue/Introduction
It is been observed post upgrade of Access Gateway (Secure Proxy Server) from Version 12.8 to 12.8 SP6.
We see multiple versions of Access Gateway in the "uninstall or change a Program" Wizard from "control panel".
Refer to the below screen shot which shows the same :
Also - When we try to un-install the old version of Access Gateway - we get the below error :
However - There are errors noticed in the install/upgrade log.
Environment
12.8
Resolution
Make a note that there is no functionality impact with the existence of old version of Access Gateway information in the "control panel".
Follow the below steps to remove the old version :
Stop the Access Gateway Services
Refer to the below screenshot : Navigate to the location and change the "Ext" name to some other name - Example "Ext-backup"
Start the Access Gateway Services and we will be able to un-install the old version of the Access Gateway.
Attachments
Feedback
