Reset SEP Mobile Administrator password

Products

• Endpoint Protection Mobile

Issue/Introduction

While attempting to login to the SEP Mobile Management Console (MC), the password is rejected as incorrect or is forgotten.  It becomes necessary for the Administrator to reset the password to regain access to the MC.  

Resolution

1.) Open an Incognito browser tab or window. 
2.) Go to https://login.sepmobile.securitycloud.symantec.com.
3.) Enter the Administrator email address which requires a password reset and click Continue.

4.) On the next page (login.broadcom.com) expand the "Need help signing in?" menu and then click on "Forgot password?"

5.) On the next screen, enter the Administrator email and respond to the Captcha challenge, then click Submit.

The following popup will be displayed - check the Administrator's email for the password reset message noted here:

6.) Follow the password reset link in the email received to create a new password:

If using a Federated SSO system to access Broadcom Software products, please use these instructions:

1.) Login to https://securitycloud.symantec.com.
2.) The admin will be redirected to their organization's SSO service for authentication - when this redirect occurs, please open a new tab in the same browser window, and go to https://support.broadcom.com/user.
3.) The admin should then be presented with an opportunity to reset their password:

Note - One of the indications that a federated login has been setup is that an Admin will receive the following error when attempting the broadcom.com password reset procedure in the first part of this document: