embedded images in knowledge documents do not appear after upgrade

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

After migrating SDM you may notice that the embedded images in the existing Knowledge documents do not show up. Rather a small Red 'x' mark shows up.

Moreover, if you were to re-insert the image it comes up fine.

Environment

Release: 12.6 or higher
Component:  CA Service Desk Manager

Resolution

CA SDM embedded images in Knowledge Articles carry an Security ID along with them in the associated HTML code. Something like below -

<IMG style="WIDTH: 371px; HEIGHT: 199px" height=754 alt="" hspace=0 src="http://[EXAMPLE SDM SERVER]:8080/CAisd/UploadServlet?ServerName=[EXAMPLE SDM SERVER]&amp;AttmntId=####&amp; SecId=XXXX&amp;Bpsid=0" width=988 align=baseline border=0>

XXXX is a given UUID record.

If the SecId is missing then it might show up as a broken link(Image) and come up with a red 'x' mark on the screen.

To overcome the problem run the following commands on the Server -

pdm_k_reindex -pm   
pdm_k_reindex -ml   
pdm_k_reindex  

The above commands should help in re-establishing the repository connection by means.