Items to consider. before implementing the integration DX OI and ServiceNow
Release : SAAS
Component : CA DOI INSTALLER
Documentation
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-operational-intelligence-saas/SaaS/Integration/DX-OI-Outbound-Integration/channels/Configure-Ticket-Management-Channels/Integration-with-Servicenow/Integrate-with-ServiceNow-.html