What Happens to Existing Enabled Users When Licenses are Decreased or Licenses are Exhausted

Products

• Rally SaaS

Issue/Introduction

When running out of licenses or decreasing the number of seats in a subscription what happens to existing users who are enabled over the new seat limit?

Resolution

There is no impact for existing, enabled users; they will continue to be able to use the product as normal.

It will, however, not be possible to add new user accounts, or enable existing users that are already disabled.  You will need to disable users until you are under your license limits before you can create or enable users.