UIM Source Alarms cannot be acknowledged

Products

• DX OI SaaS
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)
• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

In the alarm view - when selecting the 3 dot or alarm action menu for a UIM alarm, the Acknowledge function is greyed out.

Environment

DX O2 onpremise 25.1
DX O2 SaaS

Resolution

Alarms Types Actions

On-prem and SaaS does not support acknowledge for UIM alarm type as an alarm action. therefore, it is grayed out.

The following table describes the supported alarm actions for different alarm types and source products:

Source Product	Alarm Actions
DX NetOps Spectrum	acknowledge, unacknowledge, ticket, assignment, unassignment, clear
DX UIM	ticket, assignment, unassignment, clear, Hide, UnHide
DX APM	acknowledge, unacknowledge, ticket, assignment, unassignment
CA ADA	acknowledge, unacknowledge, ticket, assignment, unassignment
Alarm Type	Alarm Actions
Anomaly alarm	acknowledge, unacknowledge, ticket, assignment, unassignment
Custom alarm	acknowledge, unacknowledge, ticket, assignment, unassignment