OCR Error 4804 -Unkown error encountered on OCR submit request.

Products

• Data Loss Prevention

Issue/Introduction

 

Code	4804
Summary	An Unknown error encountered
Detail	OcrRequestId: [XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX] Unkown error encountered on OCR submit request. Read timed out

Cause

Normal mail flow functions. 

Resolution

This specific "4804 Read Timeout" error is caused by normal mail functions such as downstream MTA rejecting and the email getting resent for whatever reason, and the OCR loses sight of the image before it was inspected. This is different than errors showing "Connection Timeout", which could indicate resource issues.