Jaspersoft Server Login Page/Advanced Reporting URL Not Displaying

Products

• Clarity PPM On Premise

Issue/Introduction

Unable to bring up the URL login screen of Jaspersoft

Jasperserver.log shows excerpt:

2022-01-04T12:45:53,578 ERROR RenderViewExceptionInterceptor,http-nio-8080-exec-4:58 [] - Internal server error occurred. Please contact your system administrator.
java.io.IOException: java.io.IOException: JspException when evaluating the body
at java.lang.Thread.run(Thread.java:834) [?:?]
Caused by: org.apache.jasper.JasperException: Unable to compile class for JSP
Caused by: java.io.IOException: Unable to rename class file from [E:\Tomcat\apache-tomcat-9.0.37\work\Catalina\localhost\reportservice\org\apache\jsp\WEB_002dINF\decorators\main_jsp$Helper.classtmp] to [E:\Tomcat\apache-tomcat-9.0.37\work\Catalina\localhost\reportservice\org\apache\jsp\WEB_002dINF\decorators\main_jsp$Helper.class]
at org.apache.jasper.compiler.SmapUtil$SDEInstaller.install(SmapUtil.java:184) ~[jasper.jar:9.0.37]

Cause

This is due to corruption of files from an interruption of the Jaspersoft service.

Resolution

If a windows service was created,
1. Stop the Windows service.
2. Go to the JASPERSOFT_INSTALL\bin folder and run shutdown.bat
3. Run startup.bat
4. Remove the Windows service.
5. Create a new Windows service for the Jaspersoft service.