"Avoid Popups" behaviour causes white screen

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

When property for "Avoid Popups" is set in ServiceDesk problem tickets get a white screen and never come back with the screen to comment solution.  Everything is ok on Requests and Incidents.  Once popups are enable all works fine.  

- Login to the local test server as any defined user.

- Make sure the following settings are in place in Preferences

- These should be checked ON
Avoid Popups
Keep Log Reader Window
Preserve Popup Size

- The rest of General Settings should be un-checked.

- Go into Problems -> Assigned -> All.  Choose any Problem in the list.  Create a test Problem if one is needed.

- Problem will display in the main window

- Choose Activities -> Solution

RESULT:  Page will hang, hourglass in upper right.

Environment

Release : 17.3

Component : SDM INSTALL-MIGRATION-CONFIGURATION

Resolution

The forthcoming 17.3 RU12 update will address this issue.