OneClick webapp will not open and terminates after a few seconds

Products

• CA Spectrum

Issue/Introduction

I am trying to launch OneClick Webapp with google chrome browser without success.

When clicking on Webapp it start to load application and then closes after a few seconds without any error messages.

 

When we check the webswing log we can see the following errors:

 

2022-01-03 11:41:52,880 ERROR [Webswing Process Handler] (SwingProcessImpl.java:322) [oneclickwebapp_anonym_2e33f2022977_1641202911723] Uncaught exception.
2022-01-03 11:41:52,880 ERROR [Webswing Process Handler] (SwingProcessImpl.java:322) [oneclickwebapp_anonym_2e33f2022977_1641202911723] java.io.IOException: Access is denied
2022-01-03 11:41:52,880 ERROR [Webswing Process Handler] (SwingProcessImpl.java:322) [oneclickwebapp_anonym_2e33f2022977_1641202911723]  at java.io.WinNTFileSystem.createFileExclusively(Native Method)
2022-01-03 11:41:52,880 ERROR [Webswing Process Handler] (SwingProcessImpl.java:322) [oneclickwebapp_anonym_2e33f2022977_1641202911723]  at java.io.File.createNewFile(File.java:1012)
2022-01-03 11:41:52,880 ERROR [Webswing Process Handler] (SwingProcessImpl.java:322) [oneclickwebapp_anonym_2e33f2022977_1641202911723]  at main.Main.jarEntryAsFile(Main.java:202)
2022-01-03 11:41:52,880 ERROR [Webswing Process Handler] (SwingProcessImpl.java:322) [oneclickwebapp_anonym_2e33f2022977_1641202911723]  at main.Main.getFilesFromPath(Main.java:168)
2022-01-03 11:41:52,880 ERROR [Webswing Process Handler] (SwingProcessImpl.java:322) [oneclickwebapp_anonym_2e33f2022977_1641202911723]  at main.Main.populateClasspathFromDir(Main.java:151)
2022-01-03 11:41:52,880 ERROR [Webswing Process Handler] (SwingProcessImpl.java:322) [oneclickwebapp_anonym_2e33f2022977_1641202911723]  at main.Main.main(Main.java:50)
2022-01-03 11:41:54,089 INFO  [Webswing Process Handler] (SwingProcessImpl.java:158) [oneclickwebapp_anonym_2e33f2022977_1641202911723] app process terminated. 

Environment

Release : 10.4.x, 20.x, 21.x

Component : Spectrum OneClick Webapp

Cause

Antivirus is stopping Webapp from being launched

Resolution

After disabling the active and passive antivirus scans on $SPECROOT from the antivirus the Webapp was able to be launched.

Additional Information

We document as a requirement to "Exclude all DX NetOps Spectrum installation areas, including OneClick and Report Manager installation areas, from scans by data backup programs."

 

Antivirus Requirements