Upgrade failed with error "Failed to install semwebsrv service"
Article ID: 231472
Updated On:
Products
Issue/Introduction
Upgrading the Symantec Endpoint Protection Manager (SEPM) upgrade process failed after Starting syncCatalog
The application event logs show the following error.
Event id: 7024
The Symantec Endpoint Protection Manager Webserver service terminated with the following service-specific error:
Incorrect function.
In the upgrade.log you can see the following error.
2021-12-16 18:47:23.277 THREAD 26 WARNING: Upgrade> unInstallAndInstallApacheService>> UnInstalling / Installing Apache service...
2021-12-16 18:47:24.730 THREAD 26 WARNING: SemServiceManager> uninstallApacheService>> Uninstalling apache service done! Process return code = 0. Apache service account is deleted from SeServiceLogonRight option ? true
2021-12-16 18:47:26.433 THREAD 26 WARNING: SemServiceManager> installApacheService>> Apache service instllaltion succeeded.
2021-12-16 18:47:26.542 THREAD 26 WARNING: Upgrade> reinstallTomcatSemsrvService>> UnInstalling / Installing Tomcat service...
2021-12-16 18:47:26.605 THREAD 26 INFO: The Symantec Endpoint Protection Manager service is not started.More help is available by typing NET HELPMSG 3521.
2021-12-16 18:47:26.605 THREAD 26 INFO: SemServiceManager> serviceControl>> Executed command - stop semsrv, process return value = 2
2021-12-16 18:47:26.605 THREAD 26 INFO: SemServiceManager> waitForServiceTermination>> Waiting for service termination: semsrv
2021-12-16 18:47:26.605 THREAD 26 INFO: SemServiceManager> getServiceStatus>> Retrieve status for service semsrv
2021-12-16 18:47:26.636 THREAD 26 INFO: SemServiceManager> getServiceStatus>> The status for semsrv' service is 1
2021-12-16 18:47:26.652 THREAD 26 INFO: SemServiceManager> waitForServiceTermination>> Service is stopped.
2021-12-16 18:47:26.652 THREAD 26 WARNING: SemServiceManager> uninstallServiceByName>> Trying to uninstall semsrv service, #: 1
2021-12-16 18:47:26.698 THREAD 26 INFO: SemServiceManager> uninstallServiceByName>> Uninstall service semsrv, return code = 0
2021-12-16 18:47:27.730 THREAD 26 INFO: 'semsrv' service is installed... <-- the service is still in "installed" state
2021-12-16 18:47:27.730 THREAD 26 INFO: STATE : 1 STOPPED
2021-12-16 18:47:27.730 THREAD 26 WARNING: SemServiceManager> uninstallServiceByName>> Trying to uninstall semsrv service, #: 2
2021-12-16 18:47:27.777 THREAD 26 INFO: SemServiceManager> uninstallServiceByName>> Uninstall service semsrv, return code = -6 <-- failed
2021-12-16 18:47:28.808 THREAD 26 INFO: 'semsrv' service is installed...
2021-12-16 18:47:28.808 THREAD 26 INFO: STATE : 1 STOPPED
2021-12-16 18:47:28.808 THREAD 26 WARNING: SemServiceManager> uninstallServiceByName>> Uninstalling semsrv service done! Return code = -6, isServiceInstalled = true
2021-12-16 18:47:28.808 THREAD 26 SEVERE: Upgrade> reinstallTomcatSemsrvService>> Failed to uninstall Tomcat service.
Environment
SEPM 14.3 RU2
Cause
Uninstall/install Tomcat service failed while upgrading the SEPM
Resolution
Manually uninstall the Tomcat and rest-api services before starting the SEPM upgrade.
1) Manually stopped all the SEPM 14.3-ru2 services.
2) Ran the following commands from CMD to manually uninstall the SEPM tomcat and API services.
sc delete semsrv
sc delete semapisrv
3) Install the SEPM 14.3-ru3.
Feedback
