How to restrict Priorities for few users while creating tickets

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Need to restrict Priorities for certain roles while creating Request or Incident.

Environment

Release : 17.2

Component : SDM - Customizations

Resolution

-> You may achieve this via Data Partition. 
     For ex: if an L1 analyst should not Create a Priority 5 Incident you can define it as below:

-> Similarly can set restrictions on other Priority values for different Roles.

-> You may take a look at the Priority table by running the command - pdm_extract Priority > priority.txt
    In the priority.txt you can refer to the enum values, usually, for 1 it will be 5, 2 it will be 4 etc.