Need to restrict Priorities for certain roles while creating Request or Incident.
Release : 17.2
Component : SDM - Customizations
-> You may achieve this via Data Partition.
For ex: if an L1 analyst should not Create a Priority 5 Incident you can define it as below:
-> Similarly can set restrictions on other Priority values for different Roles.
-> You may take a look at the Priority table by running the command - pdm_extract Priority > priority.txt
In the priority.txt you can refer to the enum values, usually, for 1 it will be 5, 2 it will be 4 etc.