U02000142 Unrecoverable I/O error found by Module/Function 'ft::TransferRunnable::checkTcpEvent'. Error: '10054 - An existing connection was forcibly closed by the remote host. >Channel.cpp#sys::Channel::read:45<'.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

JOBF transferring a file from an HPUX server to a windows server. File is transferred but it appears the HPUX agent disconnects before the completion message. This is causing the job to continue to run despite the file transfer completing successfully. A file transfer from a windows server to the same destination server as the HPUX job completes normally. 

Unix log:
20211001/141456.477 - U00063085 FT '9270023': File transfer with partner 'WIN01' started - sending.
20211001/141456.491 - U02000348 Connection to '<IP address>:2300(ID=29)' initiated.
20211001/141456.516 - U02000006 Connection to Agent 'WIN01(ID=29)' was successfully established.
20211001/141456.574 - U02003069 Connection 'WIN01,(s=12,ID=29)' renamed to '*FTX(WIN01,9270023)'.
20211001/141456.715 - U00063094 FT '9270023': Agent process 'FTX(9270023)' with PID='27249' has been initiated.
20211001/141456.716 - U00063095 FT '9270023': Agent process 'FTX(9270023)' with PID='27249' is up and running.
20211001/141456.716 - U02000134 Thread 'FTX/CCM' started.
20211001/141456.717 - U00063087 FT '9270023': Selection started with filter '/var/summit/spectrum/LIVE/FI/DATA/RLSTCRD1' ...
20211001/141456.717 - U00063088 FT '9270023':   '/var/summit/spectrum/LIVE/FI/DATA/RLSTCRD1'
20211001/141456.717 - U00063089 FT '9270023': Files selected: '1'.
20211001/141456.718 - U00011410 FT '9270023': Transferring file '/var/summit/spectrum/LIVE/FI/DATA/RLSTCRD1'.
20211001/141456.737 - U02002040 Disconnected from '*IPC(FTX,9270023)' (socket handle = 's=13,ID=30').
20211002/060150.774 - U02002039 Successfully established connection with '[::ffff:<IP Address>]:57806'  (socket handle = 's=9(ID=5)').
20211002/060150.774 - U02002036 Could not receive anything from partner '*ID5'. Error code '232(Connection reset by peer),S(9(ID=5))'.
20211002/060150.776 - U02002040 Disconnected from '*ID5' (socket handle = 's=9,ID=5').

 

Windows agent:
20211001/141456.505 - U02002039 Successfully established connection with '<IP Address>(hpux):50519'  (socket handle = '772').
20211001/141456.505 - U02000006 Connection to Agent 'UNIX01' was successfully established.
20211001/141456.568 - U02000229 FT '9270023': Thread '5692' started.
20211001/141456.568 - U00011407 FT '9270023': File transfer with partner 'UNIX01' has started.
20211001/141456.708 - U00011411 FT '9270023': Receiving file 'C:\Download\uc4_mail_attach\RLSTCRD1.txt'.
20211001/141456.724 - U02000142 Unrecoverable I/O error found by Module/Function 'ft::TransferRunnable::checkTcpEvent'. Error: '10054 - An existing connection was forcibly closed by the remote host. >Channel.cpp#sys::Channel::read:45<'.
20211001/141457.974 - U00011409 FT '9270023': File Transfer has ended abnormally.
20211001/141457.974 - U02000230 FT '9270023': Thread '5692' ended.

Resolution

Upgrade to 12.3.7 or later