Unable to start Jaspersoft services and getting permission denied
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Unable to start Jaspersoft services and getting permission denied

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Article ID: 231384

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Unable to start jaspersoft services and catalina.out reported below error stack 

2021-12-28 23:14:47,047 main ERROR RollingFileManager (/apps/tomcat/apache-tomcat-9.0.37/webapps/reportservice/WEB-INF/logs/jasperserver.log) java.io.FileNotFoundException: /apps/tomcat/apache-tomcat-9.0.37/webapps/reportservice/WEB-INF/logs/jasperserver.log (Permission denied) java.io.FileNotFoundException: /apps/tomcat/apache-tomcat-9.0.37/webapps/reportservice/WEB-INF/logs/jasperserver.log (Permission denied)
 at java.base/java.io.FileOutputStream.open0(Native Method)

Environment

Release : Any Supported Jaspersoft release

Component : CLARITY JASPERSOFT

Cause

This is due to read only permission given to Jaspersoft Logs folders 

Resolution

Ensure to provide write access to below folders for any Jaspersoft installation 

  • Jasper_home\work
  • Jasper_home\logs
  • Jasper_home\reportservice\WEB-INF\logs
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