Unable to start Jaspersoft services and getting Access denied

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Unable to start Jaspersoft services and the below errors are thrown in catalina.out

java.io.FileNotFoundException: /apps/tomcat/apache-tomcat-9.0.37/webapps/reportservice/WEB-INF/logs/jasperserver.log (Permission denied) java.io.FileNotFoundException: /apps/tomcat/apache-tomcat-9.0.37/webapps/reportservice/WEB-INF/logs/jasperserver.log (Permission denied)

Or

java.io.FileNotFoundException: $apache-tomcat-9.0.62\webapps\reportservice\WEB-INF\logs\jasperserver.log (Access is denied) 

 

Environment

Release : Any Supported Jaspersoft release

Cause

This is due to lack of permissions for Jaspersoft Logs folders 

Resolution

• Check which is the user starting Jaspersoft
• Ensure to provide Full access to the below folders for any Jaspersoft installation 
  • $Jasper_home\work
  • $Jasper_home\logs
  • $Jasper_home\reportservice\WEB-INF\logs