Is it possible to add additional fields to incident creation in ARIA,
This will not allow you to create a ticket with custom defined fields at the time of ticket creation, but you can use a template to define which fields will be automatically filled when Virtual Analyst creates a ticket.
Release : 17.3
Component : SDM - Virtual Analyst
In Service Desk go to Administration > xFlow Interface > ServicePoint > Configurations
Click the name of the configuration in use.
Scroll down and click 4. Feature Configurations
Click Add Feature
In the "Create New Feature" Window Click Name > Virtual Analyst Create Incident Template
Then Go Back to the ServicePoint Configuration Detail Window and click "Virtual Analyst Create Incident Template" > Edit
Here you can click Value and Select an Incident with the values you wish to prepopulate the incident with.