Notification Error

Products

• CA Harvest Software Change Manager

Issue/Introduction

The notification utility is not working at the new broker.  Below are screenshots.  Please suggest -

Environment

Release : 14.0

Component : CA HARVEST SCM CORE FUNCTIONALITY/PROCESS AUTOMATION

Cause

The mail command is picking up the Harvest version of libcrypto.so instead of the system version and there is a conflict.

Resolution

We suggest the following workaround to force the mail command and the mailx command to use the proper libraries:
 
Login with the harvest userid and cd to your $CA_SCM_HOME/bin folder.

1. The first thing is to find the folder containing the 64-bit version of "libk5crypto.so.3" (from the error message).  We will need to add that folder to the path before running mail or mailx

For example:

[[email protected] bin]$ find / -name libk5crypto.so.3 2>/dev/null
/usr/lib/libk5crypto.so.3
/usr/lib64/libk5crypto.so.3

2. Create a file named “mailx” (or "mail" if you prefer) and add these lines to it:

#!/bin/bash
export LD_LIBRARY_PATH=/usr/lib64:$LD_LIBRARY_PATH  # <--- folder containing libk5crypto.so.3
/usr/bin/mailx "[email protected]"   # or "/usr/bin/mail" if you prefer
# end of script

3. Save and close this file and set the permissions to be executable with this command:

chmod a+x mailx   # or mail if you prefer

4. In your notification UDPs make sure that you prefix the mailx command with the location of the script.  For example:

For regular UDP notifications in Harvest this is all that is needed.  If you are using the Peer Review feature and need to configure the "-premail=" option in HServer edit the /opt/CA/scm/HServer.arg file with vi or your favorite editor and add a line that looks like this:

-premail="/opt/CA/scm/bin/mailx -r [email protected]"

(The email address you specify for the "-r" option is the "from" email address for your message)

After editing HServer.arg you will need to save and close the file, and then stop and restart the SCM Broker process.