WCC upgrade fails with ORA-12514 / CAUAJM_E_112508
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WCC upgrade fails with ORA-12514 / CAUAJM_E_112508

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Article ID: 231335

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Updated On:

Products

Autosys Workload Automation

Issue/Introduction

During WebUI/WCC upgrade, the installer tries to connect to the Oracle database and fails with this message:

Error:
[CAUAJM_E_112508] An error occurred while connecting to the "AUTOTST1" database server.
 java.sql.SQLRecoverableException: Listener refused the connection with the following error:
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor

 

Listener log on db server:

22-DEC-2021 13:37:59 * (CONNECT_DATA=(CID=(PROGRAM=JDBC Thin Client)(HOST=__jdbc__)(USER=root))(SERVICE_NAME=AUTOTST1)) * (ADDRESS=(PROTOCOL=tcp)(HOST=XX.XX.XX.XX)(PORT=55235)) * establish * AUTOTST1 * 12514
TNS-12514: TNS:listener does not currently know of service requested in connect descriptor

 

 

 

Environment

Workload Automation AutoSys

Cause

Installer attempt to connect to Oracle Database using the JDBC URL it builds (by reading existing connection.properties file) is not resolved via Oracle TNS layer

2021-12-22 16:01:16,686 [main] DEBUG com.ca.autosys.db.url.OracleURLBuilder - Obj: dbTnsAlias null dbServiceName=AUTOTST1 dbHostMachine=dbserver.example.com dbPort=1521
2021-12-22 16:01:16,686 [main] DEBUG com.ca.autosys.db.url.OracleURLBuilder - TNS_ADMIN=null
2021-12-22 16:01:16,686 [main] DEBUG com.ca.autosys.db.url.OracleURLBuilder - url template:jdbc:oracle:thin:@//${servername}:${port}/${dbname}
2021-12-22 16:01:16,686 [main] DEBUG com.ca.autosys.db.url.OracleURLBuilder - Setting host and port: dbserver.example.com : 1521
2021-12-22 16:01:16,686 [main] DEBUG com.ca.autosys.db.url.OracleURLBuilder - Database connection string :jdbc:oracle:thin:@//dbserver.example.com:${port}/AUTOTST1
2021-12-22 16:01:16,686 [main] DEBUG com.ca.autosys.db.url.OracleURLBuilder - Database connection string :jdbc:oracle:thin:@//dbserver.example.com:1521/AUTOTST1
2021-12-22 16:01:16,686 [main] DEBUG com.ca.autosys.db.url.OracleURLBuilder - Database connection string :jdbc:oracle:thin:@//dbserver.example.com:1521/AUTOTST1
2021-12-22 16:01:16,686 [main] DEBUG com.ca.autosys.db.connection.DBConnectionOracle - tnsAdmin= null
2021-12-22 16:01:16,687 [main] INFO  com.ca.autosys.db.connection.DBConnectionOracle - connecting ... [jdbc:oracle:thin:@//dbserver.example.com:1521/AUTOTST1]
2021-12-22 16:01:16,687 [main] INFO  com.ca.autosys.db.connection.DBConnectionOracle - Connecting  with user ... [wcc]
2021-12-22 16:01:16,687 [main] INFO  com.ca.autosys.db.connection.DBConnectionOracle - connecting ... [jdbc:oracle:thin:@//dbserver.example.com:1521/AUTOTST1]
2021-12-22 16:01:16,999 [main] ERROR com.ca.autosys.db.connection.DBConnectionOracle - SQLException: 
2021-12-22 16:01:16,999 [main] ERROR com.ca.autosys.db.connection.DBConnectionOracle - Listener refused the connection with the following error:
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor
 
2021-12-22 16:01:16,999 [main] DEBUG com.ca.wla.ae.installer.customaction.initialize.AEDBSetUpgradeList - Exception occurred while connecting to database:OracleObject [tnsAlias=null, tnsAdmin=null, oracleWalletJarPath=null, schemaOwner=wcc, cacheLocation=null, principalName=null, jassConfigFile=null]
com.ca.autosys.db.exception.AutosysDBException: java.sql.SQLRecoverableException: Listener refused the connection with the following error:
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor
 
 at com.ca.autosys.db.connection.DBConnectionOracle.openConnection(DBConnectionOracle.java:210)
 at com.ca.autosys.db.connection.DBConnectionOracle.openConnection(DBConnectionOracle.java:184)
 at com.ca.autosys.db.connection.DBConnectionOracle.<init>(DBConnectionOracle.java:122)
 at com.ca.autosys.db.connection.DBFactory.getConnection(DBFactory.java:65)
 at com.ca.autosys.db.main.AutoSysDBConnection.openConnection(AutoSysDBConnection.java:78)
 at com.ca.autosys.db.main.AutoSysDBConnection.<init>(AutoSysDBConnection.java:57)

 

Resolution

Configure WCC to use TNS_ADMIN to resolve the Oracle database and then re-run upgrade.

This can be done by

  • Work with Database Administrator to create a TNS_ADMIN folder with a valid tnsnames.ora entry that can resolve the WCC database in question

  • Note down the path for TNS_ADMIN and the TNS Alias that needs to be used for WCC database.  Example:  TNS_ADMIN=/opt/oracle/network/admin        and the TNS entry for WCC database there is AUTOTST1

  • Update $WCC_INSTALL_LOCATION/data/config/application/config/resources/connection.properties  file with 

    wcc.database.tnsname=AUTOTST1

    wcc.database.tnspath=/opt/oracle/network/admin

    reporting.database.tnsname=AUTOTST1

    reporting.database.tnspath=/opt/oracle/network/admin

Note: Change the values above to your values, above are just examples

  • re-run upgrade again
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