Error the external database not connected for the CA Content viewer product - 14.0 Web Viewer

Products

• Output Management Web Viewer

Issue/Introduction

We are using an H2 server database.

This H2 server is a mainframe database or a Java based sql server?

if its Java based then its an external server and should be managed in the distribution side?

Environment

Release : 14.0

Component : Output Management Web Viewer

Resolution

The Web Viewer database is an H2 database.  It's Java based but runs on the mainframe in the Web Viewer address space.

The H2 database is stored as a file on your USS file system.  The name of the file can be found in your Web Viewer configuration file (ConfigFile.cfg).  See parameter DBLOCATION.

Please verify that the directory and file listed for the DBLOCATION exist and are accessible by the Web Viewer started task.  Also make sure that the file system where the database resides is not out of space.

If all that looks good then you will need to put the server into DEBUG mode by setting the following in ConfigFile.cfg:

LOGLEVEL = "DEBUG";

You will need to restart the server after making the above change.