Error while getting the model handle from udm java.lang.RuntimeException in spectrumgtw alarm log

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

2021-12-27 09:20:21,943 ERROR SpectrumGtwScheduler_Worker-5: [SpectrumAlarmProducer] [updateAlarmsWithMH] -  Error while getting the model handle from udm java.lang.RuntimeException: (1) error, Received status (1) on response (for sendRcv) for cmd = 'dispatcher'
2021-12-27 09:20:21,943 ERROR SpectrumGtwScheduler_Worker-5: [SpectrumAlarmProducer] [updateAlarmsWithMH] - Catching
java.lang.RuntimeException: (1) error, Received status (1) on response (for sendRcv) for cmd = 'dispatcher'
 at com.ca.shift.client.RequestPoolRemoteEndpoint.invoke(RequestPoolRemoteEndpoint.java:39) ~[shift-client-2.0.0.53.Final.jar:?]
 at com.ca.shift.client.RemoteInvocation.createInvocation(RemoteInvocation.java:87) ~[shift-core-2.0.0.53.Final.jar:?]
 at com.ca.shift.client.RemoteInvocation.invoke(RemoteInvocation.java:56) ~[shift-core-2.0.0.53.Final.jar:?]
 at serviceProxy$com.ca.spectrum.service.SpectrumUimElementService.getMhFromDevicePerspective(Unknown Source) ~[?:?]
 at com.nimsoft.probe.gateway.alarms.service.SpectrumAlarmProducer.updateAlarmsWithMH(SpectrumAlarmProducer.java:316) [spectrumgtw-8.6.9-HF1.jar:8.6.9-HF1]
 at com.nimsoft.probe.gateway.alarms.service.SpectrumAlarmProducer.create(SpectrumAlarmProducer.java:173) [spectrumgtw-8.6.9-HF1.jar:8.6.9-HF1]
 at com.nimsoft.probe.gateway.jobs.AlarmBatchJob.execute(AlarmBatchJob.java:67) [spectrumgtw-8.6.9-HF1.jar:8.6.9-HF1]
 at org.quartz.core.JobRunShell.run(JobRunShell.java:202) [quartz-2.2.2.jar:?]
 at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:573) [quartz-2.2.2.jar:?]
Caused by: com.nimsoft.nimbus.NimStatusCodeException: Received status (1) on response (for sendRcv) for cmd = 'dispatcher'
 at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:615) ~[nimsoft-SDK-8.5.1.jar:8.5.1]
 at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:561) ~[nimsoft-SDK-8.5.1.jar:8.5.1]
 at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:171) ~[nimsoft-SDK-8.5.1.jar:8.5.1]
 at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:264) ~[nimsoft-SDK-8.5.1.jar:8.5.1]
 at com.nimsoft.nimbus.NimRequest.send(NimRequest.java:219) ~[nimsoft-SDK-8.5.1.jar:8.5.1]
 at com.ca.shift.client.RequestPoolRemoteEndpoint.invoke(RequestPoolRemoteEndpoint.java:36) ~[shift-client-2.0.0.53.Final.jar:?]
 ... 8 more

Environment

Release : 20.3

Component : UIM - SPECTRUMGTW

Resolution

- Redeploy Spectrum UIM Services to your primary hub
- Restart your primary hub

If the spectrumgtw probe is on another robot, deactivate/active it there.

Additional Information

This error can appear after updating to 8.69HF1 or 8.69HF2 to resolve the log4j vulnerability.

If there are no issues in probe functionality, this error can be safely ignored.