xiu file generated by NRI Agent ("Non resident Inventory Agent") generates a file with an empty <general> section :
Client Automation - Any Versions
This problem could occurs if NRI agent has problem to read or create values in registry key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\hostUUID
Make sure that user executing NRI Agent has read/write permissions on registry key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\hostUUID