Configure scheduled or email reports link to use Public URL for CAPC/Portal intead of host IP

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

We may want to have all scheduled reports sent via email to use the public URL of the Performance Center / NetOps Portal instead of the actual host PC/Portal server IP.

Currently the report link received in the email opens using the PC/portal server IP - while the need is to make it open using the public IP of the PC/Portal server because end users cannot access the PC/Portal server directly and the public IP is 'natted' to the internal private IP.

The external/public URL is resolved by the DNS, while the internal LAN will not resolve the URL to the PC/Portal host IP.

Environment

Release : 21.2

Component : Performance Management  Web UI Admininistration/Configuration

Resolution

To get this working we need to modify the SsoConfig settings in Local Override.

Local Override overrides the setting only on the NetOps Portal instance. This setting takes precedence over the Remote Value setting and the default settings.

Basically, notifications emails that want valid PC/Portal URLl links in them need to use Remote Value for Web Site Host. While Local Override will allow PC/Portal and Device Manager to send emails with correct external PC/Portal name.

As per the documentation:

2. Local Override
Overrides a setting only on this NetOps Portal instance. This setting takes precedence over the Remote Value setting and the default settings.

Enter the following properties:

2. Web Service Host
Specifies the fully-qualified domain name for the device manager service. If you have overriden the NetOps Portal host name, update this property with a host name and IP address with access to console and SSO ports.

7. Web Site Host
Specifies the fully-qualified domain name of the NetOps Portal host for all access to the NetOps Portal website.
To use a specified hostname in emails instead of the IP address for the NetOps Portal host, set the Remote Value to that hostname.

Use the SsoConfig tool to set Web Site Host and Web Service Host parameters to the FQHN of the public IP in Local Override, and if needed also add the public FQDN to the hosts of the PC server.

Additional Information

Refer to
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/21-2/securing/update-performance-center-website-settings.html