FTP_GET Uproc is failing: Error detail: Couldn't resolve host name
Article ID: 231188
Updated On:
Products
Issue/Introduction
The FTP Uproc is failing with an error message below in the job log
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Tue Dec 21 05:52:38 2021: Beginning the download of [sftp://ftpserver:22/apps/du/L0718905_CIP.zip] to the local file [D:\FTP\BTA\L0718905_CIP.zip]...
Tue Dec 21 05:52:38 2021: Retry option: perform FTP transfer 1 time(s) out of 1 authorized retry...
Tue Dec 21 05:52:38 2021: FTP transfer of [sftp://ftpserver:22/apps/du/L0718905_CIP.zip] failed.
Tue Dec 21 05:52:38 2021: Error detail: Couldn't resolve host name
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Environment
Release : 6.x
Component : Dollar Universe
Cause
Environmental
Resolution
Based on the error message below, the sftp server sftp://ftpserver:22 is unreachable.
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Tue Dec 21 05:52:38 2021: Beginning the download of [sftp://ftpserver:22/apps/du/L0718905_CIP.zip] to the local file [D:\FTP\BTA\L0718905_CIP.zip]...
Tue Dec 21 05:52:38 2021: Retry option: perform FTP transfer 1 time(s) out of 1 authorized retry...
Tue Dec 21 05:52:38 2021: FTP transfer of [sftp://ftpserver:22/apps/du/L0718905_CIP.zip] failed.
Tue Dec 21 05:52:38 2021: Error detail: Couldn't resolve host name
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Please check with the System Administrator and make sure the sftp server is reachable.
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