Out-of-box timesheet notifications to be sent using generic email address
search cancel

Out-of-box timesheet notifications to be sent using generic email address

book

Article ID: 231108

calendar_today

Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

The out-of-box timesheet notifications are sent with email id of who submits or rejects the timesheets.
For example, if 'resource_A' submits timesheets, then notification email to approver is sent from 'resource_A's email id.

Is it possible to change this sender's email address to a generic email address?

Environment

Clarity PPM 15.x, 16.x

Resolution

There is not an option to change this on the notification templates:
Configure Notifications and Notification Templates

It is not possible to modify it either at CSA/NSA level.

Additional Information

This has been asked a few times in the communities already:

CA PPM Default Sender Name & Address Issue
Specify Display Name shown as a sender of Email notification

To bring this as an idea/enhancement to Product management, follow the procedure:

Clarity PPM Product Management Customer Engagement